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About Us
Carrolls Business Solutions (CBS) and the CBS Group are leaders in providing comprehensive IT solutions, specialising in SYSPRO ERP implementation services. With over 37 years of industry experience, we are committed to delivering high-quality ERP services to a diverse client base across the Asia-Pacific region.
Our Mission
Our mission is to build enduring customer relationships by being loyal, honest, tenacious, pragmatic, and knowledgeable. We aim to streamline ERP processes, enhance efficiency and effectiveness, and eliminate pain points, enabling our clients to focus on driving business growth. Our custom ERP services are tailored to meet each client’s unique needs, making us a premier choice for ERP solutions in Asia-Pacific.
Our Vision
At CBS, we aim to empower our clients to achieve new heights in their business endeavours. With an unwavering commitment to excellence, our team of seasoned ERP professionals provides support and guidance at every step. We stay abreast of industry trends and leverage the latest technologies, ensuring our clients maintain their competitive edge. By combining our passion for technology with our deep understanding of business operations, we deliver customised solutions designed to meet our clients’ unique needs.
Our Values
We believe our success is intrinsically linked to the success of our clients. As such, we strive to be more than just a service provider; we see ourselves as partners who offer exceptional support, guidance, and insight throughout the ERP implementation process. Our core values of dedication, commitment, and expertise guide our mission and approach to serving our clients, ensuring we deliver the best possible results.
Our Structure
The CBS Group is founded on the principle that collaboration and collective effort significantly enhance the capabilities of the SYSPRO support organisation. Rather than being a standalone entity, the CBS Group consists of multiple SYSPRO support organisations with a shared objective of achieving success. The alliance includes several subsidiaries: Carrolls Business Solutions in Sydney, Pro-Active Integrators in Brisbane, Advanced ERP Limited in Auckland, New Zealand, and MIS Software Solutions Ltd in Papua New Guinea. By leveraging its member companies’ combined expertise and experience, the CBS Group provides clients comprehensive and efficient implementation, application support, and sales services. Our ultimate goal is to ensure our clients achieve optimal outcomes, and we are dedicated to working collaboratively to achieve this.
We prioritise our clients by understanding their needs, struggles, and goals. We listen, learn and offer customised solutions, building solid and honest relationships with open and transparent communication to promote long-term success.
We encourage positive interactions, mutual respect, and collaboration among our team to create a lively work environment that enhances productivity and satisfaction. Our teamwork is key to achieving our goals and staying positive.
As a company, we take pride in assuming complete responsibility for fulfilling our customers’ requirements. We hold ourselves accountable for providing courteous and professional assistance to our clients. We operate with the utmost integrity, reliability, and responsibility throughout our customer interactions. We aim to provide first-rate customer service through an unwavering commitment to quality.
We aim for excellence by fulfilling our commitments, tailoring approaches to clients, and achieving objectives within budget. We prioritise customer satisfaction and constantly seek to improve our services. All stakeholders are kept informed and involved in any adjustments.
Our team values a culture of recognition, reward, and celebration of success. We prioritise learning and continuous improvement through feedback, coaching, and mentoring. We actively seek opportunities that will enhance our knowledge and skills.
Our company prioritises integrity and honesty in all our dealings. We hold ourselves accountable to the utmost standards of transparency and urgency to succeed for ourselves and our clients. We are dedicated to delivering top-quality services and achieving success from an individual and corporate standpoint.