1. What is personal information?
2. What personal information do we collect?
We collect personal information to provide our services and solutions, conduct our business, and improve customer service.
The types of personal information we collect will depend on how you interact with us. Typically, we collect the following personal information:
- title or position;
- business address;
- e-mail address;
- phone number;
- fax number;
- information you provide through customer surveys and registration for CBS events and seminars.
CBS does not usually collect sensitive information about you, such as your health, religion, political beliefs, or race. However, if we do collect sensitive information which is reasonably necessary for the operation of our business functions or activities, we will obtain your consent to do so.
If your organisation is a CBS client and you do not agree to provide us with your personal information, this may limit our ability to deliver our services and solutions to your organisation.
3. How do we collect personal information?
We usually collect personal information directly from you unless it is unreasonable or impracticable to do so. In which case, we may collect your personal information in the following ways:
- if you purchase our solutions and services;
- when we respond to your inquiries and requests;
- during conversations or email exchanges between you and our representatives;
- when we obtain feedback from you about our solutions and services; when we conduct our administrative and business functions;
- if you register for our events, workshops and seminars or subscribe to our mailing lists and newsletters;
- when we market our solutions and services to you; and
- through your access and use of our website.
At times we may obtain personal information related to you through third parties. When we do, we will ask any third parties to confirm in writing that they have legally received your personal information and that we have the right to acquire it from them and to use it.
4. For what purposes do we collect, hold, use and disclose personal information?
CBS may use the personal information we collect and hold for the following purposes:
- send communications;
- manage and maintain our business relationships;
- respond to inquiries and requests;
- improve the services and solutions we provide;
- inform you about our services and solutions;
- obtain feedback from you on our services and solutions;
- provide you with a more personalised experience when they interact with us;
- conduct administrative and business functions;
- provide our services and solutions;
- update our records and keep contact details up to date;
- enable you to subscribe to our website, newsletters and mailing lists and to register for CBS events, workshops and seminars;
- assess the performance of our website and to improve its operation;
- process and respond to privacy complaints; and
- comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any country’s governmental authority.
5. To whom do we disclose personal information?
CBS may disclose your personal information to our employees and related bodies corporate for the purposes set out in paragraph four above.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
CBS may also disclose your personal information to:
- contractors, suppliers and other third parties with whom we have a commercial relationship for business, marketing, and related purposes; and
- any organisation for any authorised purpose with your express consent.
Except as set out above, CBS will only disclose personal information if required by law or a court/tribunal order or otherwise permitted under the Privacy Act.
6. Do we disclose personal information to anyone outside Australia?
Your personal information may be disclosed to service providers outside Australia, such as South Africa and the United States, for some of the purposes set out in clause five above.
CBS will take steps to contractually ensure that overseas recipients of your personal information provide a level of protection for your personal information, which is equivalent to the Apps.
7. How do we store and secure personal information?
Your personal information is stored to ensure that we can manage and maintain communications with organisations with whom we do business. Contact may be verbal, electronic or written. We will only store your personal information relevant to your organisation conducting business with us. Therefore, we do not usually store sensitive information.
CBS will take all reasonable precautions to ensure that personal information will be protected from misuse, interference, loss, unauthorised access, modification or disclosure using a combination of physical, administrative and technical safeguards. We hold personal information in either paper-based records in secure access-controlled premises or electronic form in databases and e-mail files that require logins and passwords. CBS personnel are also contractually bound by confidentiality obligations.
CBS’s website is linked to the internet. As the internet is inherently insecure, we cannot provide any assurance regarding the security of the transmission of information you communicate to us online. We cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information you share with us online is transmitted at your own risk.
If your personal information is no longer needed, we will take reasonable steps to delete it from our systems or anonymise it. The deletion or anonymisation will happen except where a law or a court/tribunal order requires us to retain the information.
8. Direct marketing
CBS may send direct marketing communications and information about our services and solutions to you if we consider it interesting. We could send messages in various forms, including mail, SMS, fax and e-mail, per applicable laws, such as the Spam Act 2003 (Cth). You consent to us sending you those communications by any of those methods. If you indicate a contact preference, we will use reasonable endeavours to use that method whenever practical.
9. How can you access and correct personal information?
We will take all reasonable steps to ensure that the personal information we hold about you is accurate, up to date and complete. You may request access at any time to the personal information that we hold about you. We will give you access in the manner you ask where it is reasonable and practicable to do so, except where we deny access as permitted by the Privacy Act.
For example, we may need to refuse access if granting access would interfere with the privacy of others, is unlawful or would result in a breach of confidentiality.
You may also request that we correct your personal information when it is inaccurate, incomplete or out of date.
If you wish to access or correct your personal information, please send a written request to our Privacy Officer using the contact details set out below. Our Privacy Officer will respond to your request within 30 days after you make the request.
If we deny your request for access to or correction of your personal information, we will provide you with written reasons for refusing your request and the mechanisms available to complain about our refusal.
10. How can you complain about a breach of your privacy?
If you have concerns about how CBS is handling your personal information or wish to make a complaint about a breach of the APPs by CBS, please send your complaint in writing to the Privacy Officer using the contact details set out below.
The Privacy Officer will respond to you in writing within 30 days of receiving your complaint, setting out what action CBS will take as a result of your complaint or providing an explanation to you if there has been no breach of the law.
11. Using our website
We may send a “cookie” (a small summary file containing a unique ID number) to your computer when you access our website. This “cookie” enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. Of course, if you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Our website may contain links to other websites operated by third parties. We make no representations or warranties concerning the privacy practices of any third party website, and we are not responsible for the privacy policies or the content of any third party website.
13. Contacting us
The Privacy Officer
Phone: +61 2 8007 6916
Carrolls Business Solutions Pty Ltd
PO Box 7942,
Baulkham Hills BC NSW 2153